Your data, Your rights

Privacy information for clients 

Your personal data includes your name and contact details, any demographic information you provided us with
such as your age and your gender, records of any communications you have had with us and any other
information you provided so we could deal with your case. This data will be stored on our computer systems
and may also be stored physically in a case file.

We hold your data in accordance with current data protection legislation and, as such, we are what is known
as a Data Controller. We will keep your data confidential and ensure that it is kept securely at all times.
We will only use your data for the purpose(s) for which you have provided it to us, or for closely associated
purposes such as when our work is audited as part of our Law Society Lexcel Practice Management Standard,
other quality audits including if your case is a Debt case funded by the Money and Pensions Service, or the
Legal Aid Agency if your case is a Housing case funded under the Legal Aid scheme

In providing services to you we may be required to share your data with people who provide services to us or
to you in order to progress your case such as barristers, experts, translators / interpreters, external typists and
legal costs draftsmen. This is normal practice and we ensure that anyone we share your data with can only use
it for the purposes of providing services to you or to us and that they must also keep that data confidential and

At any time, during or after your case, you have an absolute right to:

  • be told what data we hold about you and, within one month of you requesting it, be provided with a
    copy (including where appropriate in a machine readable format such as a spread-sheet or csv file); and
  • have it corrected if it is wrong; and
  • object to us using your data for any activity related to the direct marketing of our services, whether to
    you or to others.

You can also:

  • ask us to restrict or stop processing (using) your data e.g. if you think it is inaccurate or our use of your
    data is unlawful or you believe we are not using it for the reason(s) you originally provided it; and
  • object to us using any of your data or, ask us to delete your data entirely – you may sometimes hear
    this called the ‘right to be forgotten’ – however your objection or request would have to override our
    legitimate interests in processing your data, such as our legal and regulatory obligations in terms of
    storing files for certain periods after closure

You may have other rights under the data protection legislation, including rights that do not apply to the data
we ourselves hold, such as rights in respect of automated decision-making. You can find out more about these
and your other data protection rights from the Information Commissioner’s Office:

We hold your data for as long as it takes us to deal with your enquiry/progress your case, and then normally for 6 years after the case ends or, in very rare situations, 12 years if your case was deemed higher risk. This is because of our legal and
regulatory obligations. At the end of this period your data will be securely destroyed. Should there be any
reason why we need to hold your data longer than 6 years, this will be explained to you in writing at the end
of your case

The person responsible for overseeing data protection at the Centre is Patrick Torsney, the Chief Executive. If
you have any questions regarding your data or wish to make any type of data request you can contact Mr
Torsney via the Contact Form or by writing to us at the address below or by letting your caseworker or adviser
know, who will pass on any verbal or written message or request

You can write to us at:

Brixton Advice Centre, 167 Railton Road London SE24 0LU